Returns

Returns and Refund Policy

We trust you will be delighted with any product purchased on our website.

It is an express condition of sale that the following returns and refund policy is agreed by the buyer.

Any item may be returned for any reason WITHIN 10 DAYS of receipt of order. The item must be undamaged, unused and in the original manufacturer's packaging.

We will refund the price of the item to the purchaser after deducting our original postage costs and an administration/restocking fee of £5. Return postage costs will be borne by the customer.

Items returned for replacement due to damage in transit or dispatch errors will not incur any costs and the return postage to us will be refunded.

Returns should be made to the following address:

Gifts & Collectables
22 St Mary Street
Kirkcudbright
Dumfries & Galloway
DG6 4DN

If you wish to return an item you must:

(1) Notify us within the timescale stated above, explaining your reason for return, either by email at enquiries@giftsandcollectables.co.uk or by telephone on 01557 339222, Monday to Saturday 9.00a.m to 5.00p.m.

(2) Confirm whether you want a refund, replace or to exchange the item.

(3) Parcel the item securely for transit, using the manufacturers original undamaged box.

Once we have received and verified the returned item we will refund, replace or exchange the item.